Terms of service

1. Scope of Application

These General Terms and Conditions (GTC) apply to all services and products offered by Green Laboratorium - Maja Kende (hereinafter: "Green Laboratorium"). Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of his or its trade, business, or profession.

By using the services of Green Laboratorium, you accept the following terms and conditions in full. The data protection guidelines and the shipping conditions are a binding and integral part of these GTC.

2. Contractual Partner, Conclusion of Contract, Correction Options

The purchase contract is concluded with Green Laboratorium - Maja Kende.

The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order. By clicking on the order button, you submit a binding offer for the goods in the shopping basket. A confirmation of receipt of your order will be sent by e-mail immediately after the order has been sent.

We will accept your offer within two days by:

  • Submitting a declaration of acceptance in a separate e-mail; or

  • The payment transaction is carried out by our service provider or the selected payment service provider. The time of the payment transaction depends on the selected payment method (see under "Payment").

The relevant alternative for you depends on which of the listed events occurs first.

3. Contract Language

The languages available for the conclusion of the contract are: German, French, and English.

We save the text of the contract and send you the order data and our GTC in text form. For security reasons, the text of the contract is no longer accessible via the Internet.

4. Terms of Delivery

The delivery of goods takes place regularly by dispatch to the delivery address specified by the customer. The delivery address specified by Green Laboratorium in the order processing is decisive for the transaction. If the transport company returns the dispatched goods to Green Laboratorium because delivery to the customer was not possible, the customer will bear the costs for the unsuccessful dispatch.

We only deliver by dispatch. Unfortunately, for logistical reasons, it is not possible to collect the goods yourself.

Shipping costs may be incurred in addition to the stated product prices. You can find more information about shipping costs on our [Orders & Returns page](link to page).

5. Payment

The following payment methods are available in our shop:

  • Twint AG

  • Shopify International Limited

6. Retention of Title

The goods remain the property of Green Laboratorium until full payment has been received.

7. Transport Damage

If goods are delivered with obvious transport damage, please report such defects immediately. Please contact our customer service with pictures of the damage. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company.

8. Guarantees

We do everything we can to deliver quality products and provide excellent service, as the satisfaction of our customers is important to us.

Our guarantee applies to the following defects: damage caused by transport, incomplete deliveries, and manufacturing or packaging defects.

Customer service: You can reach our customer service for questions, complaints, and objections on weekdays by e-mail at hello@greenlaboratorium.ch.

9. Return, Refund

We offer a 30-day right of return. To initiate a return, a feedback form is mandatory.

10. Applicable Law, Place of Jurisdiction

The exclusive place of jurisdiction for all disputes is Luzern, Switzerland. However, Green Laboratorium is authorized to sue customers at their domicile.

These GTC and any disputes between Green Laboratorium and customers shall be governed exclusively by Swiss law.

11. Final Provisions

Green Laboratorium reserves the right to amend these GTC at any time. Amendments will be made available on the Green Laboratorium website and come into force when they go online.

Beromünster, January 2026